Contents of Article
- Product Offering
- Customer Support
- Coupons, Discounts, Sales & Deals
- Sleep Trials, Warranties, and Return Policy
- Reviewed: Silk & Snow Mattress
- Why Not to Buy a Silk & Snow Mattress
- Compare Similar Brands
The Dalai Lama once said, “Sleep is the best meditation.” Truer words were never spoken. The company, Silk & Snow, embraces its importance as something that everyone should enjoy. It follows an emerging business model that has turned the mattress industry upside down from one that has a brick-and-mortar showroom to a direct-to-customer one instead.
The founders took a smart approach to building their brand with a Kickstarter campaign to tap into a loyal consumer base. Their philosophy is to use premium materials that perform efficiently and reliably. Like many companies following a similar plan, they don’t hide their disdain of big mattress companies, referring to their markups and overpricing with the middleman involved.
Its philosophy extends to its sourcing, using family-owned businesses for its materials. They bill their products as made in North America to acknowledge the fact that they have Canadian suppliers too. They believe in producing only the finest items, going so far as to have the American Association of Textile Chemists and Colorists test them.
Silk & Snow sells just three products: its signature mattress, the “perfect pillow,” and encasement. The pillows aren’t cheap at $120 for two. The materials include antimicrobial silver, latex, TENCEL fabric all enclosed in a removable and washable cover. The premise behind it is that the filling of latex tubes allows you to shape it as you please.
Of course, that sends up a red flag for individuals who are allergic to it. However, another facet of the company’s philosophy is evident in their choice to use sustainable eucalyptus as a source. The website doesn’t make a big deal of it, but we were impressed that it is part of the equation.
The encasement or mattress protector is an excellent product even if you don’t have their mattress. It provides 100-percent protection against moisture and bed bugs. It’s also hypoallergenic. It’s a little spendy at $80, but we could justify it if it keeps the mattress clean and safe.
Our first impression is that the company puts the customer first with an extensive FAQ section that answers the most common questions. You can get live support Monday through Saturday, but the hours are short with availability from 10 a.m. to 5:30 p.m. EST. They do not offer a live chat.
They have social media accounts on Facebook, Twitter, and Instagram. However, none are active with the last entry on Facebook from September 2017. The same lack of updates applies to their blog too. Calling or emailing them are the best ways to get assistance if you need it. They do have a newsletter to stay up to date with any deals or company news.
However, the FAQ section is extensive with subjects conveniently grouped by topic. It addresses a lot of common concerns along with some that seem more obscure. The answers are thorough and anticipate what a potential buyer might want to know. The website includes several YouTube videos to demonstrate its features along with a wide selection of reviews.
We appreciated the former because it’s like they say, “A picture says a thousand words.” Everything is overwhelming positive which isn’t unexpected on a company website.
Coupons, Discounts, Sales & Deals
The company is currently running a promotion to save $100 on a mattress purchase with the promo code SAVE100. It isn’t clear how long it will last.
Sleep Trials, Warranties, and Return Policy
Silk & Snow offers a 100-night sleep trial which is par for the course in this business model. It’s a reasonable amount of time to assess whether the product is right for you. The company has a 15-year warranty which is well beyond the typical seven years that people keep a mattress. The conditions are spelled out clearly without any nitpicking.
The company promises to make returns as easy as purchases. It does ask for a 30-day window on returns so that you have enough time to evaluate the mattress adequately. This policy isn’t unique to Silk & Snow and appears to be an industry standard.
Reviewed: Silk & Snow Mattress
What Sizes Is It Available In?
You’ll find the Silk & Snow Mattress available in the following sizes:
- Twin (39 inches by 75 inches by 10 inches)
- Twin XL (39 inches 80 inches by 10 inches)
- Double (54 inches by 75 inches by 10 inches)
- Queen (60 inches by 80 inches by 10 inches)
- King (76 inches by 80 inches by 10 inches)
- California King (72 inches by 84 inches by 10 inches)
What’s It Made Out Of?
The mattress consists of three layers. The first is a generous 2-inch, 4-pound memory foam over a 2-inch, 2.7-pound high-density foam sitting on top of a 6-inch, 1.8-pound support layer. The cover is a poly/spandex blend with antimicrobial silver fibers to stem bacteria growth. It is CertiPUR-US® certified. The mattresses weigh in at 50 to 105 pounds.
The manufacturer adheres to both US and Canadian regulations. It goes the extra mile with additional testing to ensure the safety of its products. For example, American Association of Textile Chemists and Colorists confirmed the stability of the silver fibers to handle the rigors of washing since you can toss it into the washer.
The company prides itself on sourcing their materials locally from family-owned businesses. It’s especially fitting since it is one itself. That and other aspects of its operation send a positive message to consumers who care about how their products are made and the practices of the manufacturer. It’s the little things like these that are priceless.
Like many manufacturers, you can place it on any frame. Silk & Snow differs from other ones in that it doesn’t sell its branded models. The FAQ section addresses this point with the warranty and its conditions.
Is It Good For…?
The combination of layers provides just enough support for a comfortable night’s rest if side sleeping is your favorite sleeping position. The motion isolation is excellent too, so you won’t disturb your partner if you roll over on your other side. Bear in mind that it’s a bit tougher to move around because of the memory and high-density foam.
The Silk & Snow Mattress is certainly comfortable. However, stomach sleepers do best with medium to firm ones instead. This model may be too soft. The problem is that you may sink too far into it, causing neck or hip strain if you lay at an odd angle. Unfortunately, you don’t have a choice of firmness levels with this product.
We would have liked to see more of a discussion about this point on the manufacturer’s website. The content puts the focus on comfort more than anything else that could help you decide about making this purchase.
The mattress offers just enough support to relieve pressure from your hips. It’ll conform to the contours of your body to keep you in a comfortable, neutral position. It’s unfortunate that some people have to buy a new mattress because of the resulting back pain with one that sags. Extra firm isn’t always the best choice if you suffer from back pain. This product offers a good option.
Temperature regulation is an important feature to the manufacturer. And it comes through to quell the bad rap of some memory foam mattresses. It doesn’t retain heat that could disrupt your sleep. We found it to be neutral and almost cool to the touch. It offers a sound addition to creating the ideal sleep environment.
The FAQs put 300 pounds at the upper limit for weight. However, it is 10 inches in height which may fall short of what a heavier person might need to prevent sagging in the mattress. There’s no question of its comfortable or ability to conform to the contours of your body. The uncertainty rests whether it provides enough support to prevent back pain.
There are several factors that play a role in our rating. First, the mattress is quiet. That’s because of the foam layers which don’t squeak or make any noise. Second, it has plenty of cushioning. Finally, it strikes a nice balance between support and bounce. Having the foam edges is a plus because it increases the space.
Where Can I Buy It?
You can buy the Silk & Snow Mattress on the manufacturer’s website. The checkout process is swift and easy. It automatically applies the current discount code. It is not, however, available on other online retailer sites like Amazon or Wayfair. The FAQ section explains that their direct-to-customer model allows them to keep their prices competitive.
How Much Does the Silk & Snow Mattress Cost?
The mattresses are affordably priced and a decent value when you take into account the lengthy warranty. The prices are as follows:
California King: $1,000.00
It’s worth noting that the company offers a $175 discount to military personnel and veterans. Also, it won’t charge sales tax to persons eligible for a sales tax exemption under the Indian Act. We verified the pricing of the king and California king models. If you have the space, pop for the larger one and enjoy the extra space.
Is It Worth It?
Overall, the Silk & Snow Mattress is a good value for what it is. The design and construction of it are sound. The reviews are overwhelmingly positive on several scores, including the ones that we detailed above for specific situations. It’s comfortable without the off-gassing odors that you may find with other products. However, it’s not unusual for a foam mattress.
It is CertiPUR-US certified. It has low Volatile Organic Compound emissions that are well within the standards set by the US Environmental Protection Agency for indoor air quality. We gave the manufacturer props for several other things that we liked including the silver antimicrobial fibers in the cover. The fact that it’s removable also scored points
The 100-night sleep trial is an excellent compromise since you can’t try it out in a showroom before buying. We think it’s plenty of time to know for sure if it’s right for you. The 15-year warranty is a bit over the top, but it speaks to the quality of the mattress. It being straightforward in its conditions was another check in their favor.
Overall, we think it’s worth a look if you’re considering this type of mattress. It’s affordable with excellent customer service and the backing to make it a wise purchase. And if you have a military history, it’s definitely a product to put on your short list.
The company ships to both Canada and the United States, including Alaska and Hawaii. Delivery time varies from two to nine business days, depending on your location. Canadian customers will be glad to know that they won’t have to pay custom fees because it ships out of Toronto.
Shipping is free to the lower 48 states and all Canadian provinces. There is a charge for deliveries to Alaska, Hawaii, and Canadian territories. These charges are not refundable. It’s worth noting that you’ll receive your package only during the week and not on Saturday.
Why Not to Buy a Silk & Snow Mattress
To be honest, we’d be hard-pressed to find too many reasons to avoid buying a Silk & Snow Mattress. At first glance, the company has covered a lot of their bases regarding customer service, a quality line of products, and branding. They did quality testing. Their website has everything you need to know to make an informed decision.
The main reason you’d want to give it a pass is if you are a stomach sleeper or on the heavy side. It may not provide adequate support to keep you comfortable in these cases. It is a one-size-fits-all kind of product, so you can’t choose a firmer or softer mattress if that’s what you prefer. If you are on the fence about it, at least the company makes it easy to return it.
Price-wise, it is comparable, albeit, on the higher side of the spectrum. We suggest that you review the features point-by-point to home in on the ones that will have the greatest impact on your sleep quality. Look for specs like the inches of foam and density to give you a better handle on what to expect.
Many manufacturers give proprietary names to their foam layers and other technologies which can make it difficult to sort out the flowery product description. It’s inescapable when you research a product of this type.
Compare Similar Brands
If you’re like most people, you’ll love your memory foam mattress. Over 80 percent of buyers were satisfied with their purchase. While direct-to-consumer manufactures make a small share of the market, you still have plenty of choices if the Silk & Snow Mattress isn’t right for you. Let’s run down a few others that offer comparable products.
Quatro Memory Foam Mattress
The Quatro Memory Foam Mattress is similar to the Silk & Snow Mattress in several ways. Both have three layers for a total of 10 inches of support. It does, however, distribute them differently with an additional inch in the base. It is firmer for more support. However, it’s still not enough for a heavy individual but is suitable for stomach sleepers.
They are less expensive, starting at $349.95 for a twin-sized one. They offer the industry-standard, 100-night sleep trial with free shipping in the United States. Support is 24/7 which stands out from the rest. Unlike Silk & Snow, you can buy it on Amazon if you prefer. The prices are the same on the manufacturer’s website and them.
Moving past its shameless brand name, the Snuggle-Pedic Mattress offers another rift on this product type with an emphasis on breathability and pressure relief. It is dust-mite resistant and hypoallergenic. Its cover has bamboo fibers which is an excellent choice for a sustainable and durable material. It includes the full suite of sizes, all with a 10-inch height.
It consists of two layers to provide optimal support for any kind of sleeper. They ante up with a 120-night sleep trial and a 20-year warranty. They have the same philosophy as Silk & Snow to support local US jobs. You can buy the mattress on the manufacturer’s website or e-commerce sites like Amazon.
Casper Sleep Mattress
The Casper Sleep Mattress is a bit spendier than the Silk & Snow offering. The manufacturer makes a strong case for its breathability and pressure relief for which it is known. It consists of four layers of foam. It’s a point worth making, considering that optimal temperature regulation is an issue with lesser quality products. Like the latter, it is also 10 inches high.
It differs in that you can buy both the mattress and foundation. It has a 100-night sleep trial and 10-year warranty too. Both shipping and returns are free. Some customers mentioned that the motion isolation lacks a bit. If you have back issues, you may not get the best experience. It does have Zoned Support to address these concerns.
Overall, the Silk & Snow Mattress ticks off a lot of the right boxes when it comes to the things that matter in this type of purchase. They put the time and effort into R&D to create a quality product that delivers on its promises. The longer warranty and the outstanding customer service are key reasons to consider it for your next one.
The disadvantages of choosing it over another brand exist mainly with its firmness. That makes it less than an ideal choice for heavy individuals or stomach sleepers. Otherwise, it’s designed with the end-user in mind with features like a removable cover that is antimicrobial. We liked the emphasis on a hassle-free purchase without overly sales-y language.
The discount for active military personnel and veterans is admirable. Silk & Snow was the only company we reviewed that offered it. The shout-out to American Indians is another noteworthy. We appreciate when a business goes the extra mile that shows their outstanding customer support in an altruistic manner. To us, it spoke volumes about the company’s character.
The fact that it sources locally for materials is another strong point in its favor. We love this business model which puts the customer first. The company’s website makes a strong point of emphasizing these benefits by pulling no punches when it comes to specialty and furniture retailers. For stomach sleepers, we’d rate this mattress a C+. For other users, it is a strong A.