Contents of Article
- Product Offering
- Customer Support
- Sleep Trials, Warranties & Return Policy
- Coupons, Discounts, Sales & Deals
- Reviewed: Muse Mattress
- Best Bed Frame/Foundation for the Muse Mattress
- Why Not To Buy A Muse Mattress
- Similar Brands
Muse is part of the bed-in-a-box revolution. Consumers were tired of mattress middle-men marking up beds to suit a variety of needs that had nothing to do with what the customer needed. A new type of mattress company operates direct to consumer, providing you a luxury bed for a fraction of the price.
Many companies providing these new types of mattresses believe in giving you one, universally comfortable bed, but not Muse. Instead, you get the choice of three different firmness levels of memory foam. It suits your body’s needs.
The founders are three men who span the globe. The CEO is from Charlotte, the product officer is from China, and the creative officer is from France. They work together across the globe to continually improve their products and offer new solutions to your sleep issues.
They believe that people are different and there’s no one size fits all mattress that can help everyone. Instead, they focused on creating a mattress that could be customized for different sleep needs while keeping the basic idea in mind.
The parent company is named Viscosoft and in 2017 refocused efforts on their Muse line. The parent company has been in business for a little under ten years, but they’ve managed to make a pretty good product in that time.
They currently offer only one type of mattress, the memory foam Muse. Muse has focused on building a mattress that’s ultra-cooling because having an improper temperature can ruin your sleep.
The top layer is a cooling gel infused foam that helps isolate motion and reduce the temperature. The middle layer is a customizable density foam that determines the firmness of your mattress.
The soft version is rated at about a five on a ten point scale, the medium is about a six and a half, and the firm is about a seven and a half. While that might not seem like much difference, it allows you to choose your firmness preference without losing support.
Underneath all that is the dense foam support layer. It provides structural support to the mattress and prevents your body from sinking too far into the mattress.
The basic mattress philosophy is a combination of contouring and support layers of foam. Traditional memory foam felt like quicksand. New memory foam mattresses, including Muse, use a top layer of contouring foam that allows pressure points to sink into the bed. The support layers underneath push back against the body and keep the spine aligned.
The company also produces pillows of different firmnesses and a mattress cover. If you aren’t sure what to get, there’s a quiz on the front page that can give you an idea of what mattress and pillow combinations might be best for you.
They also offer accessories that complement your new mattress. When you take their sleep quiz to find out what’s right for you, they’ll also recommend one of their pillows in a particular loft (thickness).
Each pillow features their cool wire covering, the same as the mattress, then a layer of clustered memory foam. Next is molded memory foam. The clustered memory foam determines how much loft your pillow has, and there are four different loft styles (extra low, low, medium, and high).
The pillows are somewhat expensive for a pillow (around $120), but they can help keep your neck and shoulders in the right position to sleep. Plus, the pillow sleeps as cool as the mattress, so there won’t be any flipping during the night.
They also have a mattress protector. The protector is meant to protect a different mattress and add the cooling properties of the Muse to a bed you already have. It’s made of the cool wire fabric that’s covering all Muse mattresses and is 100% waterproof.
The cover is suitable for guest beds that don’t have the Muse mattress (yet) but still need some help regulating temperature and protecting against spills. It doesn’t feel plasticky, and it stretches around your body, so you don’t lose any support from the mattress underneath. One downside to the material is that your top sheet feels more slippery than it would on a standard mattress surface, which might take some getting used to.
The company has an excellent reputation for customer service. They are very helpful and handle requests for refunds and exchanges. Many reports have them listed with an A rating for responsiveness.
We know it can be frustrating to have customer service agents that aren’t located in the US. It appears that they have many representatives located in the US to handle needs for customers here.
If phones aren’t your thing, you can also email them and receive the same prompt service.
Sleep Trials, Warranties & Return Policy
It’s tough to buy a mattress online. Muse doesn’t have showrooms, so you can’t try it out in a store before you buy. Instead, the company gives you 120 nights to sleep on the mattress before deciding if you like it.
It can take some time for your body to adjust to a new mattress, so we recommend sleeping a few weeks on your new bed. You’ll still have plenty of time left in the sleep trial to exchange or return the Muse, but you’ll get a good idea about whether the Muse can reduce the amount of pain you feel or help you sleep more peacefully.
Muse also gives you a ten-year warranty to protect against mattress defects and greater than average wear and tear. Be sure to adequately support the mattress because sagging or bowing caused by improper foundations isn’t covered. It also covers tears that don’t fall under normal wear and tear.
The warranty doesn’t cover average wear and tear. It doesn’t transfer to a second owner, so if you purchase your Muse from someone else, the warranty is void.
Returning a mattress is straightforward. If you decide during the sleep trial that the Muse isn’t for you, contact the company to receive an exchange or a refund. The company works with you to move the original mattress from your home.
They prefer to donate the mattress to a local charity, but if that can’t be arranged, they will pick the old mattress up from your house and donate elsewhere. The beds are never returned to the store for repurchase.
Coupons, Discounts, Sales & Deals
Reviewed: Muse Mattress
Let’s take a look at how the Muse mattress might feel to you as a sleeper.
What Sizes Is It Available In?
- Twin: 39″ x 75″ x 12”
- XL Twin: 39″ x 80″ x 12”
- Full: 54″ X 75″ X 12”
- Queen: 60″ X 80″ X 12”
- King: 76″ X 80″ X 12”
- Cal King: 72″ X 84″ X 12″
What’s It Made Out Of?
Everything about the Muse is designed for a cooler night’s sleep. The cover is made of something Muse calls “cool wire” technology. It’s a polyethylene and polyester knitted blend that remains the ambient temperature of the room instead of the temperature of your body. It’s one of the few mattress covers that can be machine washed.
The base of the mattress is covered in a chenille material that helps support the mattress while retaining its stretchiness.
The first layer is a comfort foam layer that’s two inches of gel infused memory foam. The foam is polyurethane and measures about four pounds per cubic foot (PCF). It’s infused with cooling gel to accent the cover.
The contour layer is adjustable based on your sleep preferences. It’s another two inches of foam at three PCF (for the medium mattress) that eases your body down to the support layer of the bed. The contour layer varies the density to provide more or less support depending on your preferences.
The support layer is a high-density poly foam measuring eight inches. It supports the contouring layers and prevents your body from dipping too deep into the mattress itself.
Is It Good For…?
Yes. The soft version of the mattress offers excellent contouring for common pain points like shoulders and hips. It encourages you to find a good position and stay there. Even if you sleep in the “sprinter” position, one known for overextending the torso, the mattress’s give is enough to put your spine back in alignment in most cases.
Yes. The firm Muse gives you excellent support and prevents the “Superman” pose from creating pressure on your lower back and shoulder area. It has excellent edge support, so you can use the sides of the mattress to get into a good position.
Yes. The medium and firm versions of the mattress offer back pain sufferers support that helps ease up pressure on your spine and lower lumbar region. The slower responsiveness of the Muse foam encourages you to find a position and stay there rather than changing positions frequently (which can contribute to back pain).
Absolutely yes. Muse has an entire gel layer that wicks heat and moisture away from the body and prevents heat from building up in the core of the mattress. The “cool wire” cover returns quickly to the ambient room temperature, so your body heat isn’t constantly reflected on you. A lot of memory foam sleeps warm, but in the case of Muse, you should be fine.
No. Muse doesn’t take the unique needs of heavier sleepers into consideration. While the mattress isn’t necessarily out of your reach, any significant amount of weight is going to interact with the solid support layers more quickly than a lighter sleeper. It’s going to feel more firm, and you’ll lose some of the contouring benefits.
The mattress sleeps cool, however, which might be a plus for heavy sleepers. We recommend finding a bed that does consider your specific needs instead.
Not really. The Muse has a traditional memory foam feel meaning it’s going to be great to protect against motion transfer, but that same concept means you don’t get a lot of bounce for sex.
If you prefer the traditional feel, you might not mind so much, but those of you sleeping on an innerspring mattress currently might find the change in responsiveness off-putting.
Where Can I Buy It?
Muse doesn’t have brick and mortar stores, so you handle everything through their website. You can also order the Muse mattress through Amazon.
If you order from Amazon, keep in mind that there’s no sleep quiz available there and the return process will be handled through Amazon fulfillment rather than directly with Muse.
How Much Does It Cost?
Part of the Muse mission is to get rid of the severe markups of most mattress showrooms. This pricing philosophy makes Muse a good budget option for those who want an expensive feel without the massive price tag.
Muse falls in the affordable category with their most expensive mattress (a California King) costing just $1100. On the other end of the size spectrum, a twin is only $650. This price range puts the mattress well within reach of most people.
Is It Worth It?
One thing we’ve been skeptical about is the bed-in-a-box concept of one size fits all mattresses. While they may have excellent and supportive mattresses, we like choosing our firmness levels.
We love that Muse allows us to choose. They don’t have a full range of options, but the basic soft, medium, and firm levels are covered so we can customize how we sleep.
Aside from that, Muse is one of the most cooling memory foam mattresses we’ve found. The cover and foam types do an excellent job of returning to the ambient temperature of the room so that heat isn’t reflected back to your body during the night.
It has excellent edge support, so the sides don’t feel like they’re collapsing underneath you if you’re sleeping towards the edge of the mattress. The foam type is durable, and the bed will probably last through the warranty and beyond.
One thing we aren’t excited about is the lack of options for heavy sleepers. We’d recommend looking for a mattress specifically designed with your needs. (Winkbeds Plus, as an example).
Overall, the Muse is going to be a very comfortable night’s sleep for someone who likes the feel of traditional memory foam and wants a lot of “hug.” If you prefer the bounce of an innerspring, this isn’t the mattress for you.
We think you’ll be delighted with the amount of pressure relief from the Muse, especially if you’re a back or side sleeper. The foam fills your contours and helps hold your position all during the night.
Muse doesn’t use traditional shipping. The mattress comes completely compressed into a box that arrives at your door whether you’re there or not.
The upside is that you don’t have to wait around during a delivery window to receive your mattress. Shipping is free, but you’re responsible for getting your bed set up. Muse doesn’t have the option of white glove delivery, so make sure you have someone around to help you if you need it.
Once your mattress arrives, take it out of the box and carefully tear the plastic packaging. The mattress will re-inflate in about two hours. If it isn’t fully inflated by the time you want to go to sleep, it won’t damage the foam to go ahead and sleep on it.
Best Bed Frame/Foundation for the Muse Mattress
A word about foundations for the Muse. A poorly supported mattress voids your warranty, so make sure that you have the proper foundation. It’s compatible with the floor, slatted foundations, or platforms. It’s also adjustable base compatible.
The company doesn’t currently offer a foundation on its site.
Why Not To Buy A Muse Mattress
The Muse mattress is very comfortable. That said, if you just adore the responsiveness of an innerspring mattress, this might not be the choice for you.
It’s more difficult to change positions on the Muse because of the slow response times of the foam. If you toss and turn during the night and experience pain, Muse may help you to calm down and get a better night’s sleep. If this is you, it’s worth it to give the Muse a shot.
If you have trouble getting in and out of bed with traditional memory foam, the Muse isn’t going to do you any favors. It does have some of the best edge support we’ve seen with a memory foam mattress, but it isn’t going to bounce you up and out of bed like an innerspring.
You aren’t stuck with all memory foam or classic innerspring, however. Some brands are making a hybrid mattress that uses both coils and foam to contour and support. For example, Leesa’s Sapira mattress uses pocketed micro coils sandwiched in layers of memory foam to contour to your body and reduce motion transfer, but give you a bouncier feel than traditional memory foam.
Purple uses a proprietary grid layer made of stretchy materials that contours like memory foam, but behaves much more responsively than foam. If you don’t like your coils, but want something a little bouncier than all foam, you might try the Purple.
Muse gets our support with a solid A- in product design and customer service. We love supporting companies that are based in the United States, and Muse is proudly manufactured here.
It’s essential for us to be able to choose our firmness levels, and Muse hits all the high points there. We also love that you can throw the cover into the wash with everything else. If you combine that with the mattress protector, you’ll never get the same kinds of spill stains you’d get with other types of mattresses.
We knocked it down a bit for not having a good option for heavier sleepers. If you’re heavier and taller than average, Muse isn’t going to give you as much contouring and support as a mattress made with your unique needs in mind. If they come out with a bed designed to carry more weight, we’ll change our overall rating.
We think you’ll be most impressed with how fresh the Muse sleeps. They’ve done an excellent job mitigating the heating effects of traditional foam, so you should rest a lot more comfortably than what you remember about memory foam.
How’s that memory foam feeling for you? Do you love the hug or are you more of an innerspring person? Let us know in the comments below.