In This Article
- Product Offering
- Customer Support
- Sleep Trials, Warranties & Return Policy
- Coupons, Discounts, Sales & Deals
- Reviewed: Luxi 3-in-1Adjustable Mattress
- Best Bed Frame/Foundation for the Luxi Mattress
- Reasons NOT to Buy a Luxi Mattress
- Similar Brands
Luxi mattresses are the creation of the father-daughter team of Shannon Farley and her father David Farley. The two brought two different perspectives to sleep innovation together and ultimately created the Luxi mattress in 2015.
Shannon honed her skills as a marketer in the Bay Area of California and progressed to developing her own technology startup companies. Her father, David, is an engineer who has spent most of his professional career in the foam industry where he developed 27 patented processes for the anatomic uses of foam. He had previously started his own company called Anatomic Global that became one of the largest online original equipment manufacturer and supplier of memory foam products.
The story of the Luxi mattress began when the two were having a casual conversation during a period when both had reached crossroads on the journey of life. The discussion soon turned to the recent trends in the mattress industry where advances in mattress production had been married to an Internet-based sales model. As the discussion deepened, they began to realize some flaws in that business model.
What they discovered is that the new mattress startups were taking the approach of one mattress will fit all customers. David’s many years of experience with applying foam to anatomic solutions told him that simply wasn’t the case. They also questioned how mattresses were being sold for outrageous prices when they were nothing more than a bunch of foam zipped up in a bag. Finally, they were concerned that mattresses were being discarded into landfills at an alarming rate.
At the end of the discussion, Shannon and David decided to become the disruptor of the disruptors. They decided to take on this new wave of mattress manufacturers with a better product that was marketed and sold in a better way.
Luxi prides itself on producing a product that is eco-friendly. Their goal is to give you one mattress that can be adapted to your body changes throughout life. The mattress is designed with adjustable and replaceable parts which mean you never have to throw away the mattress. You can simply adjust the internal layers for the appropriate level of support or you can order replacement parts. This should give you a lifetime of sleep without putting multiple mattresses in the landfill.
Luxi offers a total of 3 products that consist of two mattresses plus their Luxi pillows. Their signature mattress is the Luxi 3-in-1 Adjustable mattress. They also offer a less expensive version called the Luxi One Mattress that offers the same comfort levels of the 3-in-1 model without the ability to adjust it over time. Both of their mattresses come in six different sizes including Twin, Twin XL, Full, Queen, King, and California King.
While Luxi is a relatively new company that started selling its mattresses in 2015 the initial feedback on their customer support and service is positive. They are currently rated an A+ with the Better Business Bureau. Based on reviews online, the company receives highest 5-star ratings as compared to competitors for both their product as well as their service. Since they do not have a brick and mortar storefront, all sales of their mattresses are handled online or over the phone and products are shipped directly from the factory.
The company has contracted with FedEx to handle all of their shipping. As part of that arrangement, customers will be able to track the shipment of their new mattress online without having to contact a customer service representative. You do not need to sign for your delivery if you live in the United States but a signature is required for any deliveries to Canada.
Luxi offers two methods to contact customer support should the need arise. You can contact them via e-mail on the “Contact Us” page of their website. Answers are typically received within 48 hours if not sooner. If you need to speak with a representative, you can contact them at their toll-free number.
Sleep Trials, Warranties & Return Policy
Luxi offers a 100-night sleep trial period for all of their mattresses. If you are not completely satisfied with your mattress you will receive a full refund. The company does require a 30-day break in period, which means that you will have to use the mattress for at least 30 days before you can request a refund. The company claims that it could take your body up to 30 days to acclimate to the Luxi mattress.
The Luxi mattress comes with a warranty that covers sinking and indentations of greater than 1.5 inches for a period of up to 10 years. The warranty does not cover any damages and only covers defects in the manufacturing process. Only the original purchaser is covered by the warranty as it is not transferable.
Should you decide to return your mattress or are having it replaced, Luxi will arrange with a local charity to have your mattress picked up. You will receive a charitable donation receipt from the charity that you will then submit to Luxi for processing.
Coupons, Discounts, Sales & Deals
The Luxi mattress currently has a number of coupons available at various online sites, including a $200 off coupon on Retail Me Not. The company is also running a promotion on their website that offers $75 off your purchase plus free pillows valued at $118.
Reviewed: Luxi 3-in-1Adjustable Mattress
What Sizes Is It Available In?
The Luxi 3-in-1 Adjustable Mattress is available in six sizes.
- Twin size mattress 38” x 75”
- Twin XL mattress 38” x 80”
- Full size mattress 54” x 75”
- Queen size mattress 60” x 80”
- King size mattress 76” x 80”
- Cal-King mattress 72” x 84”
What’s It Made Out Of?
The Luxi 3-in-1 Adjustable Mattress utilizes SBT Foam Technology as part of its construction process. SBT stands for Support Balancing Technology. In this process, the foam has a fabricated enhanced stability viscous foam layer. The benefits of this technology are that it offers advanced cushioning which better supports pressure points on the body.
The Luxi has four different layers of foam in their mattresses. The bottom three layers are part of the 3-in-1 design that allows the mattress to rearrange them to create different levels of firmness. You can create a mattress that is soft, medium or firm.
The top layer uses Luxi’s patented Shape matching technology. This layer consists of a series of foam columns that act as independent, pocketed coils. As you lay on the Luxi mattress, these high-performance foam columns adapt to the size, shape, and weight of your body. This “sink” and “hug” effect will cradle your body and reduce the pressure points that are experienced by folks during sleep.
To maintain a comfortable sleeping temperature, the Luxi mattress utilizes air flow to disperse heat throughout the mattress. The foam columns are built so that air can move freely throughout the top layer of the mattress. The foam columns have a flat top surface with a narrower base that creates free space for air to move as the sleeper sinks into the bed. This process helps to eliminate night sweating which is often a challenge with memory foam sleep products.
Is It Good For…?
Yes. The shape matching technology will allow you to sink into the top layer while the mattress gently hugs your body. This helps to alleviate the additional pressure points through the hips and shoulder areas of side sleepers. The Luxi 3-in1 Adjustable Mattress comes with an adjustable firmness level which should also provide comfort and pain relief for most side sleepers.
Yes. The Luxi Premium Mattress provides support and comfort for the stomach sleeper with its shape matching foam columns. The firmness level can be adjusted for stomach sleepers so that they do not experience increased sink around the hip areas. This can typically cause lower back pain for stomach sleepers who sleep on soft or medium mattresses.
Yes. The adjustability of the firmness levels along with the shape matching foam columns allow you to adjust the Luxi mattress to meet your particular needs. You can adjust the firmness levels to minimize pressure points and reduce back pain.
Yes. The foam columns are built in such a way as to allow air flow between the columns. When you sink into the mattress, your body depresses the foam columns that are molding to the shape of your body. Heat can then be dispersed throughout the other layers of the mattress which will allow you to maintain a comfortable temperature throughout the night.
Yes. Luxi has built a mattress that can adjust to the shape of any sleeper. It is also constructed in a way that allows the movement of sleepers not to disturb one another on the mattress.
Yes. The Luxi mattresses’ foam columns have an elastic behavior that pushes back for added support. This can be beneficial for sleeping as well as during intimate moments.
Where Can I Buy It?
The Luxi mattress is sold exclusively online. To keep overhead to a minimum and therefore keep the price down, Luxi does not have any brick and mortar stores. You can purchase directly from the manufacturer’s website at www. Luxisleep.com.
How Much Does It Cost?
The Luxi 3-in-1 Adjustable Mattress ranges in price from $899 for the twin size all the way up to $1599 for the King and California King sizes. This makes the Luxi mattresses an affordable option for most customers, although it is slightly higher priced as compared to other memory foam mattresses.
Is It Worth It?
If you take advantage of the fact that the Luxi mattress is designed to be adjusted throughout your entire life, then it is definitely worth the price. If you truly never have to buy another mattress then you simply can’t beat the price.
The price for a Luxi mattress is in the affordable range but slightly higher priced as compared to other top memory foam mattresses on the market. The company believes that the adjustability of firmness levels and the ability to replace worn components over the life of the mattress justify the higher price tag.
Since they only sell their mattresses online and ship directly from the factory, Luxi 3-in-1 Adjustable mattresses eliminate the overhead of traditional mattresses that are sold in stores and shipped from various warehouses. The combination of sleep benefits and lifetime adjustability make Luxi mattresses worth the price.
All Luxi mattresses are shipped directly from the factory in Southern California using Fed Ex. The company uses two different size boxes depending on the size of mattress you purchase. The Twin and Full-size mattresses come in a 44″ x 16″ x 16″ sized box. The larger Queen and King sizes come in a 44″ x 19″ x 16″ size container. This compact size will make it easier for you to move your mattress around in your home once you receive it.
Luxi uses Fed Ex exclusively for their shipping. Not only does this allow you to track your shipment online, it usually arrives within 1 to 5 business days and shipping is free. At this time, Luxi mattresses can be shipped within the continental US, Hawaii, Alaska, and Canada.
Customers need to keep in mind that Luxi mattresses are made to order, so you will need to allow for 3 to 5 business days to make your mattress before it is shipped. This can make the total time from order to receipt take anywhere from 4 to 10 days.
Best Bed Frame/Foundation for the Luxi Mattress
Luxi does recommend that you use a box spring if you have a more traditional bed and frame. With the increase in the number of platform beds being sold, the Luxi mattress is designed to fit directly on the platform. Of course, you can opt to put a box spring between the platform and the Luxi mattress if you want a higher bed or feel you need more support.
Reasons NOT to Buy a Luxi Mattress
There are two primary concerns for customers when dealing with a memory foam mattress. The first one is temperature. Memory foam mattresses have become notorious for making sleeping conditions too hot for some sleepers, especially those located in warmer climates. While Luxi has gone to great lengths to solve this problem, customers should still be aware of the challenge of temperature control with memory foam.
The second issue is the fact that some sleepers feel that they are cradled too deeply in memory foam mattresses. This can give the sleeper the sensation that they are trapped in the mattress and movement during sleep is a challenge. This can sometimes make it difficult for folks to get out of memory foam mattresses.
The Luxi brand mattress is similar to a couple of memory foam mattress makers. One of them is the Zotto Premium Mattress. Similar to the Luxi mattress, the Zotto is also made up of four layers of premium foam. The Zotto claims to support all shapes and sizes of sleepers. The Zotto also does a good job of maintaining a comfortable sleeping temperature throughout the night.
The Casper mattress is another memory foam product that is sold online and shipped directly to customers. It offers many of the same comfort and temperature control characteristics as the Luxi brand mattress. The biggest difference between these brands is in the lifetime adjustable capability of the Luxi brand. The Zotto and Casper brands do not offer firmness adjustments.
After a thorough evaluation, the Luxi Premium Mattress receives an overall score of A+. The first factor that led us to give it such high marks is its comfortability. The shape matching technology of the premium foam columns creates a sleeping experience that is difficult to top. Regardless of your shape, size or weight, the Luxi 3-in-1 Adjustable mattress can adapt to your personal sleeping preferences.
The next reason for such high marks is in the adaptability of the Luxi mattress. This is a key selling point for the Luxi brand. The mattress layers can be adjusted to create your desired level of firmness. This includes soft, medium and firm. In addition to being able to find the right level of firmness, you can change this as needed over the course of your life.
This can be especially beneficial for women experiencing pregnancy as they can adjust the bed to maintain optimal levels of comfort as their body changes. Regardless of the life circumstance, the Luxi brand is supposed to be able to change with you throughout your lifetime.
The Luxi 3-in-1 mattress has also solved the common problem with all memory foam sleeping products. They tend to be very hot to sleep on which results in night sweating and other discomforts. Luxi has created the foam columns that are built in such a way as to allow for sufficient air flow below the surface of the mattress.
As you move throughout the night, the columns move and shift to support you. As a result, you continue to create an air flow which dissipates the heat throughout the rest of the mattress. This eliminates night sweats resulting in a deeper, peaceful sleep.
Another unique factor that results in high marks for Luxi is their commitment to protecting the environment. One of their driving influences is their goal to reduce the number of mattresses that end up in landfills. It is estimated that millions of mattresses end up in landfills each year creating a potential threat to the environment. Luxi’s commitment to selling you the last mattress that you will ever own is part of their commitment to protecting the environment for many generations to come.
Finally, the Luxi mattress gets high marks for their superior customer service and sales support. Customers continue to rave about how well Luxi has nailed the online sales and service model for mattress sales. All Luxi mattresses are made to order.
It does result in a few extra days wait to receive your new mattress, but you are guaranteed to get a mattress built especially for you. The customer support team is also responsive and helpful resulting in a buying experience that is pleasant to experience.
The Luxi is slightly higher priced than its nearest competitors but its benefits far outweigh the cost making it an A+ selection for a new mattress.